clementineramble.com is committed to ensuring your satisfaction with every purchase from our Outdoor and Travel store. If for any reason you are not completely happy with your order, we offer a straightforward Return and Refund Policy to make the process as smooth as possible.

For returns, please contact us within 30 days of receiving your item by emailing us. We will guide you through the return process and provide you with all the necessary instructions to initiate the return.

Here are the key points of our Return and Refund Policy:

• Returns: Items must be in their original condition, unused, and with all tags attached.
• Refunds: Refunds will be issued to the original payment method within 7-10 business days after we receive the returned item.
• Return Shipping: Customers are responsible for the return shipping costs unless otherwise agreed upon with our customer service team.
• Exchange: Unfortunately, we do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will work with you to resolve the issue promptly and ensure your satisfaction.

International Returns: Customers outside the US are responsible for all return shipping costs and any applicable customs fees.

Cancellations: If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellations for orders that have already been shipped.

Our dedicated customer service team is here to assist you with any questions or concerns you may have regarding returns and refunds. Your satisfaction is our top priority, and we strive to make every shopping experience with clementineramble.com a positive one.